Weiter unten lesen Sie den viel Rechtliches, aber wir gehen viel weiter mit unserer Zufriedenheitsgarantie!

Wir stehen zu unserem Produkt, seiner Leistung und unserer Qualität. Wenn Sie mit unserem Filter nicht zufrieden sind, dann schicken Sie ihn bitte einfach innerhalb von 3 Monaten an uns retour. Sobald wir das Paket erhalten haben, bekommen Sie sofort den Kaufbetrag erstattet. So einfach geht das, wenn man ein gutes Produkt hat und eigentlich 100% der Kunden zufrieden sind. Idealerweise rufen Sie uns kurz vorher an, denn bis jetzt hat fast noch nie jemand zurückgegeben und wenn ein Fehler vermutet wurde, war dieser leicht aufzuklären und diese Kunden sind nun auch sehr zufrieden.

Wir sind für unsere Kunden da! Der Kunde ist König!

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last partial shipment or the last piece.

To exercise your right of withdrawal, you must send us (EG Spa Solutions GmbH, Markusgasse 36a, 8055 Graz, Austria, welcome@ego3-spawatercare.com, telephone: +436601667373) a clear statement (e.g. a letter sent by post , fax or e-mail) about your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back.)

– To EG Spa Solutions GmbH, Markusgasse 36a, 8055 Graz, welcome@ego3-spawatercare.com, Austria

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if notification is made on paper)

- Date

(*) Delete where not applicable.

Instructions for revocation created with the Trusted Shops legal texter in cooperation with Wilde Beuger Solmecke Rechtsanwälte.